Articles by Sudhir H. Kalé, Ph.D.
Macau Gambling – Market Analysis, Opportunities and Development
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The casino industry in Macau has, barring a couple of years, seen two decades of spectacular and unabated growth in revenues and profits.
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Casino and Gambling Industry in 2023 - Predictions and Trends
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After three very turbulent years, the casino industry is back on its feet.
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Ten Proven Tips for Creating Memorable Customer Experience
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Despite increased attention devoted to customer experience (CX), there seems to be no noticeable improvement in the perceived quality of guest experience delivered within the hospitality industry.
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Understanding the Role of a Chief Experience Officer in the Casino Industry
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According to Gartner, almost 90 percent of presumably large organizations have appointed a Chief Experience Officer (CXO) to spruce up the experience offered to customers.
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Casino Host - Players' Friend, Company Salesperson, and Boundary Spanner
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Over the years, a lot has been written about the role and ethics of casino hosts.
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