Daub Alderney Punished for Not Meeting Guidelines
The UK Gambling Commission have again fined a gambling firm for not meeting the strict guidelines which have been put in place in order to protect punters.
Daub Alderney have been fined nearly £6 million as a result of not have adequate measures in place to protect their customers who may be experiencing problems with their online gambling.
It was revealed that several customers were allowed to carry on gambling, even though they were displaying many of the danger signals, which may have indicated that their gambling activities had got out of control.
Over the course of sixteen weeks, one customer lost over £43,000 without any questions being asked, even though they had tried to make deposits into their account using four different payment cards in one day.
Daub Alderney owns several casino and bingo-related websites such as Aspers.com, Luckypantsbingo.com, and Spinandwin.com.
Helen Venn, who is the Chief Executive of the UK Gambling Commission, had this to say about their investigation and subsequent fine, “This case was the result of planned compliance activity, and every operator out there should be aware that we will continue to take firm action against those who fail to raise standards. The licensee’s culpability and the requisite penalty reflecting that culpability cannot be affected by the fact that its shares have now passed from one set of investors to another. The licensee does not escape or mitigate the consequences of its actions because its shares are sold.”
The UK Gambling Commission also stated that the incidents which were being investigated occurred between January 2019 and March 2020 and that Daub Alderney had already received a formal warning relating to previous investigations.
This is not the first time that Daub Alderney have fallen foul of the UK Gambling Commission as they were fined £7.1 million in 2018 for similar offenses.
The Rank Group took over the business in 2019, and it is thought that most of the offenses took place before the takeover.
The Alderney Gambling Control Commission also released a statement, “Daub Alderney holds an eGambling license with the UKGC for its UK-facing operations, and a separate eGambling license with the AGCC for its global-facing operations ... Daub Alderney remains in good standing with the AGCC ... As per our standard processes, we will carefully review any new information that may come to light from the UKGC’s separate regulatory action.”
The Rank Group and Daub Alderney have both appealed against the fine.