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Lottoland Issued with a £760,000 Fine from the UKGC

The UK Gambling Commission have again flexed their muscles by issuing £760,000 to EU Lotto who operate the lottery betting company, Lottoland.

The UK Gambling Commission carried out an investigation after they accused Lottoland of failing to complete the required steps to confirm a customer’s address as well as failing to notice that customers were using debit cards which were registered in other people’s names.

The investigation concluded that the accusations against Lottoland were proved to be conclusive, and they were also found to be lacking in information regarding general data on customers spending limits based on wealth checks along with other risk factors concerning Responsible Gambling in the UK.

Helen Venn Executive Director at the UKGC

This case, like other recent enforcement actions, was the result of planned compliance activity. All operators should be very aware that we will not hesitate to take firm action against those who fail to meet the high standards we expect for consumers in Britain.

Helen VennExecutive Director at the UKGC

Nigel Birrell of Lottoland defended the company by saying, “Lottoland is fully committed to ensuring the highest standards of compliance, including its anti-money laundering and social responsibility obligations in all of the jurisdictions in which it operates. The Gambling Commission fine was related to legacy issues around some of our compliance controls which have now been addressed. Lottoland has extensive compliance measures in place, and we are confident that our current policies and processes meet all relevant standards. Remedial action taken included significantly increased investment in our compliance function, more than doubling headcount, alongside a host of other initiatives, including bringing in third-party support, enhancing training, and a review of key policies. In addition, we recently committed to building our individual processes into an automated system to improve the system even further.”

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