MintBet Slapped with Fine for Responsible Gambling Failings

MintBet has been hit with a fine of AU$150,000 by the Victoria Gambling and Casino Control Commission (VGCCC) for several breaches of the Australian state’s responsible gambling rules.

The breaches related to a customer playing for extended periods. The player was found to have played for a total of 35 hours over a 50-hour period during which 327 bets were placed and $31,149 were lost.

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MintBet Failed to Act Despite Signs of Distress

The VGCCC ruled that the operator failed to stop accepting bets even though the player was displaying signs of problem gambling and distress. The state’s Responsible Gambling Code of Conduct requires licensed operators to stop accepting bets in such situations.

Furthermore, the VGCCC highlighted that MintBet did not close the customer’s account until the player actively identified that they were experiencing gambling harm. The regulator did acknowledge that MintBet had procedures in place to reduce gambling harms but said that they were inadequate.

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VGCCC Orders MintBet to Provide Updates

In addition to the fine, MintBet must also inform the VGCCC of the changes it will implement to its systems and processes. After it has done so, the VGCCC will evaluate it and decide whether it needs to take any further action.

Victoria gambling providers must comply with their responsible gambling codes of conduct. They exist to protect people from gambling harm. Even if accepting bets online, providers must monitor for and intervene when customers are displaying indicators of distress. Gambling for an extended period is a key indicator of distress that may indicate problem gambling. There are serious consequences for any gambling provider that fails to comply with their own responsible gambling code of conduct. We won’t tolerate it.

Scott MayDeputy CEO of VGCCC


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