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SOFTSWISS Creates VIP Support Queue

SOFTSWISS has announced a new B2B support service for its Game Aggregator that will manage VIP client requests. The new game aggregator support system has been designed to provide all clients with the best possible service.

The B2B client support service was launched last year, but it is only now that VIP support has been added. This includes the introduction of three priority queues for helpdesk tickets, regular, VIP, and urgent. The B2B agents will deal with urgent tickets first, which relate to fraud suspicion or game provider bet checks, before handling tickets from VIP clients and then all other clients.

SOFTSWISS’ B2B support is continually working to improve and speed up its helpdesk. Clients will receive a response to their request within an hour on average, but this will be less for VIP clients. In the majority of cases, the helpdesk is able to close a request on the same day. The VIP support tickets will be handled by the most experienced agents who are able to aid with a wide variety of issues quickly and with a minimum of hassle.

Tatyana Kaminskaya Head of Game Aggregator Department at SOFTSWISS

We launched this B2B Support service as part of the SOFTSWISS Game Aggregator solution as we knew we needed to provide the quickest and most up to date support. We highly value all our clients and their trust in our solution, therefore, we’ve decided to personalize our service further. We established the VIP client priority, which provides perks to rapidly-growing clients.

Tatyana KaminskayaHead of Game Aggregator Department at SOFTSWISS


SOFTSWISS is an international iGaming solutions supplier that holds a number of gaming licenses. It provides white label solutions to the industry, including a casino platform, a game aggregator, an affiliate platform, and a sportsbook platform.

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