Crown Resorts Rigorously Defend Claims from a Problem Gambler
It has been reported by the Sydney Morning Herald that Crown Resorts are being sued by a customer who claims that staff members at the casino engaged in various practices to encourage him to carry on gambling even though he had made it clear that he had a problem.
Ahmed Hasna had opened a $3.3 million lawsuit against Crown Resorts and stated that the casino went against its own responsible gambling code and not only allowed him to carry on gambling when they were aware that he had a problem but also offered him various incentives such as holidays as well as putting measures in place which meant that he could gamble on credit.
Hasna has claimed that his gambling addiction started in 1993, and in one instance, he gambled for 26 hours straight without the casino doing anything to intervene.
The Sydney Morning Herald went on to say that the Victoria Royal Commission have noted the case of Ahmed Hasna when investigating as to whether to grant Crown Resorts a casino license in June 2021.
Hasna also claims that even though he had just lost over $77,000 at the casino, he was invited into a private area of the casino, which is known as the Mahogany Room, and invited to gamble on credit.
This invitation was given even though Hasna had stated that he had a problem and that he was considering banning himself from the casino.
A statement from Hasna gives details of how his mother tried to inform the casino of her son's gambling problems and that he was becoming more and more aggressive when losing, but the staff apparently ignored her requests and allowed him to continue.
A spokesperson from Crown Casinos has said that the company will rigorously defend these claims, and at the time of writing, the lawyer representing Hasna has declined to comment.