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Marina Bay Sands Loses Customer Data in Massive Data Breach

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Last month, a group of unknown individuals successfully breached the database housing the personal information of hundreds of thousands of visitors to the Marina Bay Sands (MBS) resort in Singapore. The compromised data encompassed crucial details about guests who stayed at the property. However, the company reassuringly states that there is currently no substantiated evidence of any malicious exploitation of this data by unauthorized parties.

Guest Data in the Wild

On October 19 and 20, MBS, which is owned by US casino giant Las Vegas Sands, encountered a breach in data security that impacted 665,000 clients. This breach disclosed unauthorized access to specific customer loyalty program member data.

The discovery of this incident prompted an immediate response from the property, which is still working to rectify the situation. It doesn’t appear that the breach is related to the recent cyberattacks that hit MGM Resorts International and Caesars Entertainment.

There is no indication that the information of participants in the reward casino program has been compromised, based on the property’s analysis. Paul Town, the chief operating officer of MBS, said that the resort has already informed guests via email of the breach, which was initially disclosed by local newspaper Today.

MBS promptly initiated an inquiry following the compromise. Collaborating with an external cyber security company, it immediately undertook measures to fortify its systems and ensure the safeguarding of data. The pertinent personal information includes email address, mobile and alternative phone numbers, country of residency, membership number and membership standing.

MBS Continues Investigation

MBS, which hosted one of the largest cyber defense conventions in the world last year, has confirmed its intention to engage with the Sands LifeStyle loyalty program and escalate the issue to the respective authorities in Singapore and other pertinent countries, as deemed necessary. Collaboration with the loyalty program managers is underway to extensively investigate the subject matter at hand.

In the same letter to customers, Town emphasized the importance of closely monitoring their accounts for any signs of suspicious activity. He urged individuals to regularly change their PIN Connection code and to remain highly vigilant against fraudulent practices associated with their accounts. Town also cautioned that customers should exercise caution with regard to clicking on links that may redirect them to unsafe websites seeking their passwords or personal data.

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