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EPIC to Provide Gambling Harm Training to Hippodrome Casino Staff

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EPIC Risk Management has announced they have signed an agreement with The Hippodrome Casino, the famous gaming entertainment night spot in London, the United Kingdom, to promote responsible gambling at the location.

EPIC is a company that specilaizes in preventing gambling related harm and the agreement with The Hippodrome is two years long. Under the terms of the partnership EPIC will include a series of 20 training courses for land-based casino staff members.

The training course aims to give staff at the casino the skills to interact with gaming customers and look out for indicators of situations where players are at risk of gambling addiction.

“We’re very pleased to have further strengthened a very close working relationship with The Hippodrome Casino, We hear examples of the gambling-harm journey experienced by a number of our facilitators throughout the company.
Training of this nature hasn’t been standard practice previously in casinos, so it stands to reason that customer-facing staff who may have felt an urge to intervene in cases of harm may not have had the knowledge on how to deal with such clients.

Joanna WhitehallSustainability Manager at EPIC

Staff Training for UK Land Based Casinos

Both parties have stated that they believe there is a need for a training provision for casino staff who deal with customers who may be in a vulnerable position relating to gambling.

So as part of the deal there will be a showcase event held at the Hippodrome Casino intended for UK Casino Operators promoting the benefit of educating members of staff in the gaming industry on how to minimise gambling harm to players.

We look forward to working with The Hippodrome Casino further, to improve safety and confidence for staff and clients alike, and trust that we can continue to expand the reach of this programme to other land-based casinos across the UK who have expressed an interest in a similar project at their venue.

Joanna WhitehallSustainability Manager at EPIC

A Safe Environment for Players

Senior management at the Hippodrome Casino have indicated they feel this deal will give its staff members the skills to help to identify risks of gambling related harms and ultimately let the operator provide a safe gambling environment for all its customers.

We area thrilled to partner with EPIC Risk Management to help our employees build empathy and understanding through lived experience. The training they provide is invaluable, and we have already seen a positive impact on our team. We are happy that this partnership will assist us in creating a safe environment for our players in the years to come.

Sam DouglasDirector of Business Services at The Hippodrome Casino

Related: Entain and EPIC to educate MLS players on gambling harm.

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