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SOFTSWISS Anti-Fraud Team Gets a Boost

The SOFTSWISS Managed Services Anti-Fraud Team has completed GamCare's Social Responsibility, Communication, and Motivating Behaviour Change training course.

With the certification, The Anti-Fraud Team has enhanced its professional level and has shown commitment to increasing its service level and working in tandem with the dictates of social responsibility.

One of the certification's perks is improving the team's response and approval to gambling-related harm and threatening safer gambling issues. The course provided by GamCare now enables the specialists of SOFTSWISS Managed Services to solve complex problems in the shortest time.

Our team is always striving to improve their knowledge and put it into practice right away. The course by GamCare is not an exception: the Anti-Fraud Team learned how to deal with clients' enquiries on gambling-related issues and risks as well as how to build communication based on people's behaviour. We aim for perfection in our service and we care about our clients because security and expertise are at the core of the service we offer at SOFTSWISS.

Anastasia VyshinskaiaHead of SOFTSWISS Managed Services

Anti-Fraud Support is one of the most integral divisions of SOFTSWISS Managed Services, the department overseeing B2C client support services for online casino and sports betting entities. The latest certification will ensure that the department record more breakthrough results and resolve customers' complaints in its partner casinos faster and more efficiently.

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