UKGC Fines Holland Park Leisure £150K for Self-Exclusion Breach

LEICESTER, England – Holland Park Leisure has been fined £150,000 for failing to comply with a mandatory multi-operator self-exclusion requirement.

The Adult Gaming Centre operator must also undergo an independent audit covering its controls and staff training, increasing scrutiny of how its venues protect customers who have chosen to stop gambling.

The Gambling Commission announced the sanction today following a review of the company’s operating licence. The regulator’s full enforcement action says Holland Park Leisure breached Social Responsibility Code Provision 3.5.6 governing multi-operator self-exclusion.

Operator Failed to Act After Regulatory Warning

Land-based casino, betting, bingo and Adult Gaming Centre operators in Great Britain are required to participate in applicable multi-operator self-exclusion schemes. These allow a customer to request exclusion from the same type of gambling at multiple participating venues in their local area rather than approaching each business separately.

The Commission said Holland Park Leisure had been informed of its obligation but did not join an appropriate scheme until its operating licence was suspended in October 2025. The regulator identified as a significant aggravating factor that officials had previously warned the company about the noncompliance, but it did not take remedial action at that stage and provided misleading information to the Commission.

Holland Park Leisure took corrective action once the licence review began, according to the enforcement record. The regulator’s public register currently lists three Holland Park Amusements Adult Gaming Centres, with two in Leicester and another in nearby Coalville.

Third-Party Audit Will Examine Player Safeguards

Alongside the £150,000 financial penalty, Holland Park Leisure will be subject to a third-party audit. The review will examine its policies, procedures and controls, how those measures are implemented, and the training and competency of staff responsible for applying them.

John Pierce, the Commission’s Director of Enforcement and Intelligence, said operators must participate fully in recognized schemes and have procedures capable of identifying and preventing self-excluded customers from gambling. “These are not optional requirements. They are fundamental licence conditions designed to protect consumers from harm,” Pierce said.

The Commission’s rules require Adult Gaming Centres to give customers entering a self-exclusion agreement access to broader local exclusion through one or more available multi-operator schemes. Failure to comply with a Social Responsibility Code provision can lead to licence review, suspension, revocation or a financial penalty.

AGC Self-Exclusion Enforcement Continues

The action follows a wider Gambling Commission crackdown on Adult Gaming Centre self-exclusion failures. Chief Executive Andrew Rhodes said in November 2025 that seven AGC operators had seen their licences immediately suspended during the year for failing to participate in self-exclusion schemes.

Most of those licences were subsequently reinstated after operators took corrective steps, although investigations continued. The Holland Park decision shows that remediation after regulatory intervention does not necessarily prevent a financial sanction where an operator previously failed to respond to warnings.

RELATED TOPICS: Responsible Gambling