Embarrassing Incident for Sky Vegas
Sky Vegas have been accused of offering ‘free spins’ to players who had taken advantage of responsible gambling measures to exclude themselves from playing at the casino.
To make matters worse, these offers were made during the industry’s Safer Gambling Week, which takes place every year, and Flutter, the parent company of Sky Vegas, had announced that they had supposedly improved their safer gambling measures.
The incident is being investigated by the UK Gambling Commission and comes at the same time as the UK Government are proposing a crackdown on advertising for online gambling companies.
The offer of the free spins came in the form of a promotional email and was sent to players who had opted to self-exclude from Sky Vegas.
It is estimated that around 218,000 bettors in the UK have signed up with GAMSTOP, and it is a condition of holding a UK gambling license that anyone who has opted to self-exclude from a betting site must not receive any promotional communications.
In 2018, Sky Betting and Gaming were fined £1 million for sending a similar email to 50,000 customers.
Sky Vegas have apologized for the incident, but it is being investigated by the UK Gambling Commission.
We’ve been made aware by members of the public that Sky Bet have sent promotional emails to self-excluded customers yesterday. We do not expect this of our operators, and we will be looking into how this has happened.
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