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KSA Updates Responsible Gaming Policy to Enhance Player Protection

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The Dutch Gaming Authority, known as Kansspelautoriteit or (KSA), has taken a significant step toward strengthening player protection and responsible gaming practices. The KSA recently initiated a consultation process to gather feedback on its updated Responsible Gaming Policy Rules. These revised rules emphasize the duty of care among gambling providers and address the evolving landscape of gambling advertising regulations.

New Rules Aim to Curb Excessive Gambling

In September, the KSA published a comprehensive report that shed light on the interpretation and implementation of the duty of care by ten gambling providers. The findings revealed that some providers fell short in fulfilling their duty of care, especially when it came to intervening promptly in cases of excessive play or potential gambling addiction.

In response to these findings, the KSA committed to revising the Responsible Gaming Policy Rules to provide clearer guidelines, enabling providers to better fulfill their duty of care obligations. These updated policy rules are now open for consultation with various stakeholders, including addiction experts and gambling providers. The consultation seeks input on the feasibility and effectiveness of these rules.

One noteworthy addition to the new policy rules is the requirement for providers to be capable of recognizing signs of excessive gambling within one hour. This directive aligns with the research's conclusion that many providers fail to monitor gameplay in real-time, resulting in delayed detection of warning signs. Such delays can lead to significant financial losses for players in a short period.

To further enhance player protection, the KSA mandates that if a player makes a net deposit exceeding €700 in a calendar month (or €300 for young adults aged 18-24), the provider must contact the player and request proof of income before allowing additional deposits. This measure ensures that players can only gamble with the funds already available in their accounts at the time.

Safeguarding Vulnerable Groups

The updated policy rules also pay special attention to restrictions on gambling advertising. Specifically, they emphasize the prohibition of using role models and untargeted advertising. In response to the regulations, more comprehensive content must be incorporated into advertising campaigns targeting vulnerable groups, such as minors and young adults. Additionally, the use of role models for advertising purposes is restricted.

The KSA has set a deadline for stakeholders to submit their feedback, aiming to collect responses before February 1, 2024. Following this consultation period, the KSA intends to publish the new policy rules in the Government Gazette on April 1, 2024.

These revisions signify the KSA's commitment to ensuring a safer and more responsible gambling environment in the Netherlands, where player protection and responsible gaming practices are at the forefront of the industry's agenda.

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