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Merkur Casino’s CRUKS Breach Atracts €45,000 KSA Fine

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The Dutch gambling authority, Kansspelautoriteit, has slammed a €45,000 ($49,500) fine against Merkur Casino for failing to comply with the requirements of the Central Register of Exclusion of Games of Chance (CRUKS).

According to the authority, the operator allowed a self-excluded customer registered with CRUKS to gain entry to one of its casino venues nine times.

The customer visited the Merkur Casino in the city of Almere between 17 February 2022 and 2 March 2022. Licensed providers in the Netherlands are required to check whether players are listed in CRUKS and ensure that they are refused entry if they are.

In this instance, the casino employees checked the CRUKS data but received an error message and could not verify whether the player was registered. The customer ended up gambling, thereby contravening Merkur Casino’s licensing conditions under the 2021 KOA Act.

The KSA reiterates that CRUKS was designed to prevent gambling addiction and protect players against the harmful effects of gambling. The self-exclusion platform provides an avenue for players to bar themselves from all arcades and casinos, whether physical or online, in the Netherlands.

In April 2023, the regulator announced several updates on the CRUKS site, including an eight-day reflection period for users who wish to close their betting accounts and an extension to various land-based casinos in the jurisdiction.

Since its launch on October 2021, CRUKS has recorded over 38,000 sign-ups.

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