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UKGC Suspends In Touch Games Following a Review of Regulations

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The United Kingdom Gambling Commission (UKGC) has announced that In Touch Games Ltd, the online casino operator, has had its operating license for the region suspended by the regulator.

In Touch Games operates several online casino brands including bonusboss.co.uk, cashmo.co.uk, casino.mfortune.co.uk, casino2020.co.uk, drslot.co.uk, jammymonkey.com, mfortune.co.uk, mrspin.co.uk, pocketwin.co.uk and slotfactory.com. The suspension covers all online websites, although the regulator has stated that customers should be able to withdraw or have access to their accounts.

Related: Green Feather Online Suspended by MGA

The UK regulator has been conducting a review of the Gambling Act of 2005 and, in particular, Section 116. It has concluded that In Touch Games has breached several rules in the Act relating to money laundering, fair and transparent terms and practices, and reporting key events.

Following the suspension of their operating licence by the Gambling Commission, consistent with our strict rules, we are immediately suspending In Touch Games Ltd’s membership of the BGC while the details of the case are investigated. As the standards body representing the regulated industry, our top priority is ensuring that the interests of In Touch Games Ltd’s customers are protected.

SpokespersonBetting and Gaming Council

Suspension Follows Fines Earlier this Year

The UK Gambling Commission stated that it had fined In Touch Games £6.1 million in February this year, with the operator deemed to have breached regulations on money laundering and social responsibility.

In Touch Games was found to have insufficient procedures relating to anti-money laundering and did not adhere to the rules and guidance from the regulator relating to money laundering and terrorist financing risk assessment.

The casino operator fell afoul of the regulator's rules on social responsibility when it did not act quickly when customers were flagged for erratic play during a gaming session. Also, they had failed to verify customer accounts that had been flagged as potentially being at risk from problem gambling and related harms.

It would appear that patience at the UKGC has finally run out as they have warned and fined In Touch Games for further breaches of regulations on other occasions last of which in 2021. The UKGC handed out a combined total of £5.5 million in fines for these offences and warned the operator about its future conduct.

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