ComeOn Group Announced Partnership with Ada
ComeOn Group, a leading online gambling operator, has announced a new partnership with Ada, a company that specializes in automated brand interaction.
The partnership has seen ComeOn Group implement Ada’s chatbot solution. The chatbot is powered by AI, allowing ComeOn Group to improve its customer support and, at the same time, provide customers with highly personalized service. ComeOn Group has already launched the chatbot in a number of markets and has said that it aims to have it live in all markets and languages by the third quarter of this year.
The switch to Ada’s chatbot is another milestone in ComeOn Group’s long-term strategy to provide a market-leading customer experience. The chatbot has already reduced handling time, enabling ComeOn’s Customer Experience team to focus its energies on direct player interaction, ensuring that more queries are resolved on first contact.
This is a big enabler for the team to drive forward our signature first-class support whilst still aligning with the bigger automation transformation of the group. Ada was a natural choice for ComeOn Group given the synergies between us – the solution is efficient from both a technology and a human aspect!
Jim Monroe, the Vice President of Customer Experience at Ada, said that they are “excited” about the work with ComeOn Group’s Customer Experience team. He described them as being an “innovative team” that is “inquisitive, analytical, and adept” when using the Ada platform.
Monroe added, “They are leveraging our segmentation and multilingual capabilities to deliver a personalized experience to their customers across their multiple brands and languages.”