GamCare to Provide Rank Group with Extensive Safer Gambling Training
The Rank Group and GamCare have announced a new partnership that will provide safer gambling and social responsibility training for more than 1,400 Rank Group employees.
GamCare will be providing 150 days of training beginning later this month and continuing until November. The latest partnership builds upon a well-established relationship between the two. Over the last year and a half, GamCare has been providing training to members of the Rank Group’s customer service, digital, and land-based Mecca bingo business units.
GamCare will be running its ‘Social Responsibility and Interaction’ intermediate-level course for over 950 people at Rank, including those who work at the land-based Grosvenor casinos, Mecca bingo clubs, the Rank Interactive team, and those who work abroad.
An additional 500 people will participate in the advanced level course, run as a two-day program. It aims to provide deeper knowledge and skills relating to safer gambling at the supervisor and managerial levels.
I am delighted that our partnership with GamCare is now being rolled out at such a significant scale. It underlines our relentless commitment to improving how we interact with customers to give them the safest and best experience when they are with us. Safer gambling is a strategic pillar of the Rank Group, and it requires investment, expertise, and a deepening of all our knowledge. The GamCare team are brilliant at focusing minds on how to optimize safer gambling and social responsibility interactions, and I am certain that our colleagues will benefit enormously from their expertise which will, in turn, give a much-improved service to our customers.
Anna Hemmings, the CEO of GamCare, said that they are pleased to be extending the partnership and that the “investment in people’s skills and knowledge around customer interaction responsibility” will help to reduce the risk of gambling harm at Rank Group establishments.
Hemmings added, “Our training incorporates the experience of our service users, the huge level of collected evidence and industry research across numerous fields, and GamCare’s many years of experience working across the sector.”