iGaming Ontario to Open Bidding Process for Self-Exclusion Register

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iGaming Ontario (IGO), the online regulatory body in the Canadian region, has announced it wants plans for a centralized system that allows players to self-exclude from all operators in the province.

In 2024, IGO will open a bidding process for companies to put forward proposals for a system that allows players who wish to take a break from gambling to enter a single registration process for self-exclusion throughout the province.

IGO is the online division of the regulatory framework of the Alcohol and Gaming Commission of Ontario (AGCO) in Canada. It was created in 2021 to focus solely on the online segment of the gambling market in the jurisdiction.

The winning bid must produce a system that manages the status of player exclusion, regarding renewal and reinstatement, and must also be able to integrate with multiple gaming operators.

Overview of Self-Exclusion Solution

The proposals for centralized systems must include a list of design principles set out by IGO. The system should focus on players and be easy to use while supporting the decision to self-exclude and offer players a list of support services.

IGO wants gamblers who want to join the self-exclusion register to feel there is no stigma attached to entering the self-exclusion scheme, as well as portraying the choice as a positive move.

The system must also have a high level of security and that player information and details are only shared within the solution of the chosen bid.

Features of the Scheme

The self-exclusion scheme must be easily accessible to players during a gambling session so if a player feels overwhelmed, they have the ability to register on the scheme at any time. The system should also include Know Your Client (KYC) identity verification tools. IGO stresses that the solution must be easy for players to use when registering and renewing, with the process offering practical support when using the system.