In Touch Games Surrenders Its Gaming License in the UK

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In Touch Games, the online gaming operator has announced it has informed the United Kingdom Gambling Commission (UKGC) that it has surrendered its gaming license in the region.

This follows the decision by the UKGC to suspend the gaming license of In Touch Games during a review of the Gambling Act 2005. The regulator says it believes the gaming operator has broken several of its license conditions relating to social responsibility procedures and money laundering rules.

Related: UKGC Suspends In Touch Games Due to Continued Breaches

In Touch Games boasts a wide range of gaming websites including,,,,,,,,, and The operator has ceased operations on these casino websites and put up a message letting customers know it has given up its license.

We regret to inform you that we have taken the difficult decision to surrender our licence with immediate effect and you will no longer be able to deposit and use our services. Please be as-sured that any outstanding balances on your account will remain protected and available to be withdrawn in accordance with our terms and conditions.

StatementIn Touch Games

Gambling Commission to Continue Investigation

The UKGC has responded to the statement that In Touch Games has relinquished its gambling li-cense by stating that the regulator will continue with its investigation into the operator.

Despite the surrender, and as set out in our Licensing, compliance and enforcement policy, the Commission has the power to continue its investigations into ITG. It will also consider whether any action is needed against those who hold personal management licenses at the operator at the relevant time.

StatementGambling Commission

The Gambling Commission has also stressed that it expects the gaming operator to give customers easy access to their funds and to close its online gaming sites in an orderly fashion.

Social Responsibility Breaches

The Gambling Commission outlined some of the breaches in Social Responsibility that In Touch Games has been found guilty of on numerous occasions. These included not contacting customers until at least seven weeks after the operator's internal procedures flagged players because of er-ratic play patterns and abnormally long periods of gameplay that could potentially lead to problem gambling.

The gaming operator did not attempt to verify the customer's earnings following players being highlighted for their spending amount and continuing to gamble during unsociable hours.

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