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New Safer Gambling Education Program Goes Live

YGAM and Betknowmore have just launched the Safer Gambling Training Pledge, which is designed to educate industry CEOs and directors about safer gambling and harm prevention through a number of training programs taking place during Safer Gambling Week.

Participants are invited to complete five online modules that cover topics such as customer vulnerability, mental health, safeguarding, customer interaction, and support services.

The program brings together specialist knowledge and research to form one of the most advanced training programs currently available. The content is informed by lived experience, and it is relevant to the latest LCCP requirements. Furthermore, the training has been awarded the highly respected City & Guilds Assured status, which means that those who complete it will receive formal certification.

Niall O’Connor YGAM Safer Gambling Training Team

We are pleased to see so many industry leaders committing to this training during Safer Gambling Week. It is really encouraging to see Chief Executives and Directors from across the industry getting involved, including representatives from the Rank Group, Gamesys, Playtech, Broadway Gaming, and many more. We’re looking forward to building on this to support more customer-facing teams to protect customers and prevent harm.

Niall O’ConnorYGAM Safer Gambling Training Team

A number of industry leaders have commented on the program. For example, Mark Allen, Chief Executive of The A & S Leisure Group Ltd, who runs Napoleons Casinos, said that he is “delighted” to be taking part in the program.

Similarly, Ciara Lally, Chief Legal and Compliance Officer at Lottoland, said that the company is delighted to be supporting the initiative adding that “this evidence-led training cover some really important topics that will help us continue to improve our player protection work.”

The Chief Compliance Officer at Playtech, Ian Ince, was also enthusiastic saying that the program “will play an integral role in enhancing the skills of our colleagues to reduce gambling-related harm and safeguard players as well as helping to raise standards across the industry.”

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